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FAQs

• Does the airport transfer take us directly to our accommodation?

  With private transport, the vehicle shall take you to, or pick you up as close as possible to your accommodation, taking into account the physical characteristics of the vehicle and access to the contracted address.

  Occasionally it is not possible for access reasons (narrow or pedestrian streets, private estates, or type / size of vehicle physically not allowing a nearer approach, police requirements, meteorological conditions like snow blocking access to hotel, etc. ) in this case you will be dropped and collected at the nearest available point

  With shared shuttle services you will be transferred to your accommodation or the nearest pick-up / drop-off point to your accommodation.

  With Public transport you will be dropped off and collected at predefined bus stops, bus stations, etc.

• How will we find our transfer service at the airport?

  Once you complete your booking, you will be issued a voucher with full instructions on how to meet your driver and where he/she will be waiting for you.

  Some airports have reception desks, at other airports the driver will meet in the arrival hall, at other airports you may be requested to go to the coach bays (usually group bookings). Each supplier at each airport has a different set of instructions. These instructions are integrated clearly into your booking voucher and include all details you need to make your transfer hassle free.

  You will also have 24 hour telephone contacts issued on the voucher in the event that you should still have problems finding your driver.

• What is the difference between shared Shuttle and Private transfer?

  We offer the following types of transportation:

  Private hire with driver:

  These transportation services are provided to the customer and his party according to the individual time and route requirements of the customer. The customer and his party will not travel with any other party. As soon as you have met your driver you will depart for your destination. No waiting for other parties and no additional stops.

  Shuttle or shared ride:

  These transportation services are provided to pre-booked customers on vehicles operating on flexible routing and flexible departure times. The customer and his party will travel in a vehicle shared with other customers on a vehicle most convenient to the Supplier.

  Public transport:

  These transportation services are for use by the general public operating on a predefined route and predefined schedule. The customer and his party will travel in a vehicle shared with other customers and members of the public.

  Car Rental or Car Hire without driver:

  Transportation is offered as car rental without driver for short periods of time.

• If our flight is delayed, will the transfer be waiting for us?

  Yes, flight arrival times are monitored.

  If you have problems collecting your luggage or clearing immigrations, please call your supplier or the Customer Care telephone number supplied on your e-mail confirmation of booking.

  In respect of flight delays, diversions, missed connections when the transport service originates from the airport, the waiting policy is:

  Flight Delays:

  • Private hire with driver: Flight delays from original scheduled flight time of up to 3 hours are included. With Flight delays over 3 hours you must contact the Supplier to request the vehicle be kept waiting. An additional fee is payable in advance of the transport service. If you do not do this, the service will not be provided.
  • Shuttle or Shared ride: You will be offered transport on the next available shared service.
  • Public Transport: You will be offered transport on the next available scheduled service.

  Please do not send us an e-mail to advise of delays as e-mails are queued and we may not read your mail until it is too late.

  Flight Diversions:

  The airline will transport you to the scheduled airport, and the delay policy above applies.

  Flight Cancellations, missed flights and missed connections:

  Please refer to our cancellation policy.

• How long will our transfer take?

  We give an indication of the distance and driving time between transfer points at the moment of booking. This information is supplied as a guidance only and not as commitment.

  The Supplier retains absolute discretion to choose the actual travel route to your destination, and it may not necessarily be the most direct route or use toll roads.