Delivery policy

Shipping & Delivery

A signature is required at time of delivery for orders so please provide an address where someone can sign for your goods. We may send your order in more than one parcel due to stock availability - but you will only pay a single delivery price shown at checkout. Some larger items are shipped direct from the manufacturer to ensure that our customers receive the latest product revisions. This does not impede on the estimated delivery times.

Which Courier?

Our outgoing parcels are sorted by size, weight, value and destination. Smaller parcels will be shipped via Royal Mail while larger parcels will be handled by ParcelForce, UPS or DPD. Please ensure someone is able to sign for your delivery. All orders are now trackable by using the link in the notification email.

UK Economy Delivery (£4.70 or free for orders over £80)

Items under 2kg are dispatched by Royal Mail Tracked 48 service and normally arrive within 2-4 working days, a limited number of small parts are shipped at a lower rate. Larger items will be dispatched by courier. We will send you an email to let you know your goods are on their way and who we've shipped you order with.

UK Standard Delivery (£5.95 on all orders)

Items under 2kg are dispatched by Royal Mail Tracked 24 service and normally arrive within 1-3 working days. Larger items may be dispatched by DPD or ParcelForce 24. We will send you an email to let you know your goods are on their way and the courier used. 

UK Express Delivery (£8.95 on all orders)

This option is available on items which are in stock and on orders that we receive before 11am Monday-Friday. Delivery is normally the next business day by Royal Mail on a 24 hour Signed service, ParcelForce 24 or DPD. Please note that orders placed before 11am on Friday would not normally be delivered until the following Monday (next working day). Occasionally Royal Mail will delivery on a Saturday or even Sunday in some areas, please ensure you follow the tracking emailed to you once we despatch the order to see if this is the case. 

International Delivery - Europe (from £4.50) & Rest of the World (from £9.60)

Orders are sent via Royal Mail Airmail, International Tracked or Tracked and Signed For parcels over 2kg we use a tracked service such as ParcelForce (GLS in Europe), DPD or UPS depending on the value, weight and shipping option selected. There may be local import duties and VAT/TVA to be paid on receipt of your goods that Weather Spares is not liable for. Orders returned through non-payment of duties will be refunded excluding any outbound shipping costs.

Delivery to EU countries can take up to 15 working days. Delivery to any other country may take up to 21 working days. Items are often too large for normal post boxes and are normally held in the local postal or courier offices awaiting collection. Please follow the provided tracking supplied in the email from us at time of despatch.

We advise all international customers to check with their local post office and follow the provided tracking if they feel that they should have received their item and then to contact Weather Spares for further assistance.

Lost or Damaged Parcels.

All parcels shipped by us are insured to a value covering loss or damage. We do not consider a parcel lost or damaged until either the courier has agree they are unable to locate it, a specific amount of time has passed under the couriers terms and conditions or the parcel has arrived with you and the products have been damaged beyond use. International parcels that are awaiting processing by customs and have not been scanned in the recipients country are not considered lost. 

If there are a substantial number of lost, stolen or damaged parcels not reaching the customer we will suspend shipments to that destination.

Taxes (VAT/TVA), Duties and Import One Stop Shop (IOSS in Europe).

Please see our main Terms of Service for full details of how we administer international import taxes and duties.