my out of warranty unit was the issue not the replacement kit! I'm bummed out to say the very least I never got the opportunity to experience the greatness of good clean air both my daughter and I need!

Freight cost on the replacement filter is a rip off!

The components are a perfect fit and easy to change and work perfectly. The one thing I do miss is the recycling option they used to offer. Now I have these two, large metal objects that I don't want to throw away, and since my local recycling program doesn't recycle something like this, I'm not sure where to take them!

The New Reactor Chamber stopped functioning about 1.5 weeks after it was installed. I've never had this problem with them before.

When I reached out to the company to ask them how we resolve this issue, they originally said I might consider replacing my purifier. I told them I have no intention of "replacing" my unit as it functioned well before replacing the new Reaction Chamber Filter. After I filed negative feedback, they offered to replace the Reaction Chamber Filter ,.. funny how that works. This should have been their first response.

Either way the product has served us well for several years. As I have 3 of their filters in the house, I'm hoping this will not become as ongoing problem.

Great service