Subtotal
$0.00
Shipping
$7.95
GST Inc
$0.00
Total
$7.95
$0.00
$0.00
Retractable Reel $0.00
Installation $0.00
Add-on: Removal & Disposal of Old Hose Reel $0.00
Bundle Price: $0.00
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Item: 3330WGN
Item: 3330-CH
Item: 3320WGN
Item: 3320-CH
Item: 3425WGN
Item: 3425-CH
Helpful additions to the Hose Reel and Installation
Q. Can I put my own hose in this hose reel?
A. No, you cannot put your own hose into the reel nor replace the hose in the reel. The retraction mechanism operates via a spring, and is fitted at the factory.
Q. Which hose from your range comes in the hose reel?
A. This product uses a specifically designed hose for use in the retractable hose reel unit.
Q. Does the hose in the hose reel kink?
A. This hose has been specifically designed for use in an auto rewind hose reel unit and must be soft and pliable so that it retracts easily back into the unit. Although this hose is not designed for kink-resistance specifically, using a hose reel greatly reduces the chance of a kink occuring. This is due to only using the correct length of hose for the task at hand so there is no extra hose for a tangle or kink to occur. In addition, the retraction mechanism on the reel ensures that the hose is always reeled back in a straight line, so the hose does not get twisted (a common cause of kinks).
Q. My tap is 3m away from where I need to put the hose reel. What can I do?
A. You can add an additional length of hose to the leader hose in order to reach the water supply. To do this, you will need a suitable length of hose with Hoselink connectors on either end. If you have a suitable hose length for this purpose, we recommend purchasing a Hose Joiner Set (2410). Alternatively, we sell Leader Hose Extensions in 1.5m and 5m lengths pre-fitted with connectors, for your convenience.
Q. Does the hose reel have to be mounted?
A. Yes, because it uses tension for retraction and extension, the hose reel unit must be mounted for correct operation to a solid wall or post.
Q. What surfaces can I mount the hose reel to and how?
Wall Type |
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Requires masonry drill bit |
Flat wooden, weatherproof backing board needed for uneven surfaces. |
Wooden backing board must be anchored into a stud behind the material. At least one screw top and bottom must be used to secure board into stud. |
Use the hammer setting on your power or a rotary drill (start off with the normal drill setting) |
Spearhead drill to start holes |
Anchor plugs with Sika Flex. |
Concrete |
✓ |
X |
X
|
✓ |
X
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X
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Brick |
✓ |
X
|
X
|
✓ |
X
|
X
|
Steel |
X
|
X
|
✓ |
X
|
X
|
X
|
Colourbond |
X
|
✓ |
✓ |
X
|
X
|
X
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Wood |
X
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X
|
X
|
X
|
X
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X
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Hebel |
✓ |
X
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X
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X
|
X
|
✓ |
Plaster * |
X
|
X
|
✓ |
X
|
✓ |
X
|
Render * |
✓ |
X
|
X
|
X
|
✓ |
X
|
EPS |
X
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X
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X
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X
|
X
|
X
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Weather Board |
X
|
✓ |
✓ |
X |
X |
X |
Tiles |
✓
|
X |
✓
|
X
|
✓ |
X |
Cladding |
X |
✓ |
✓ |
X |
X |
X |
Pavers |
✓
|
X
|
X
|
✓ |
X |
X |
Sandstone |
✓
|
X |
X |
✓
|
X
|
✓ |
Besa Block |
✓ |
X |
X |
✓ |
X |
✓ |
Stucco* |
✓
|
X
|
X
|
X |
✓
|
X
|
* Dependant on substrate material
Q. If I would like to mount the reel onto a post, how deep should the post be into the ground?
A. The post depth required depends on a number of factors, including how hard packed the soil is and how much concrete is used. We suggest 0.5m as a safe depth for the post before pouring the concrete. In addition, we would recommend that the hole be 30cm square to provide enough concrete to keep the hose reel firmly in place. Hoselink's Retractable Mounting Post is the perfect solution.
Q. What is the difference between the standard and Hi-flow Hose Reels?
Our standard Hose Reels feature a 12mm garden hose, whereas the Hi-flow Reels come with a slightly larger 14mm internal diameter garden hose. Because of the design, all retractable hose reels will reduce water pressure to varying degrees. With the larger diameter hose in the Hi-flow model, we've calculated a 25% better water flow rate in comparison to our standard models. Unless you have extremely high water pressure, we would always recommend the Hi-flow model for the best watering experience. In particular, anyone who has low to medium water pressure at their home should choose the Hi-flow model to minimise loss of pressure.
Q. Can I use the Retractable Hose Reels with hot water?
A. No, they are not recommended for use with hot water. Maximum water temperature is 40 degrees.
Q. Can I leave the tap turned on at all times?
A. We would recommend turning the water off at the tap at the end of each watering session. The increased pressure from the water may cause unnecessary wear to the internal mechanism of the hose reel, potentially shortening the life of the product.
Q: On what surface can a Hose reel be installed?
A: The Hose Reel can be mounted in a few different ways. These include Wall Mounted on timber/brick and weatherboard walls where reliable, flat and secure mounting is available. A Fixed Ground Mount solution is available on Timber/Brick/Concrete. The Hose Reel can also be mounted on a Mounting Post into soil or grass.
If you are unsure where you should have your hose reel installed, please get in touch with one of our friendly team members on 1300 900 617 to discuss the best option.
Q: What locations do you provide the installation service for?
A: We have a network of installers covering the majority of metro and major regional cities across Australia.
Use our postcode checker to see if your location is covered.
Q: I have just purchased my Hose reel and have also paid for the installation; now what?
A: You will be contacted by our nominated installer within 2 business days of order delivery, to confirm installation details and time.
Q: Is there an option to take away my old Hose reel after the new one has been installed?
A: Absolutely. We can take away and dispose of your old Hose reel for $35.
Q: Can you install a Hose reel if no one is home?
A: This is possible, but you need to discuss this with the installer once they make contact to book the installation.
Q: How much does it cost for the installation of my Hose reel/reels
A: The cost for a standard wall installation into Timber/Brick is $120, with discounts starting from 20% for any subsequent installations in the same job. Please refer to the Bulk Pricing table below.
The cost of the mounting post into soil/grass is $200; this includes the concrete for the installation and the extra time required on-site by the installer. No discount is available for multiple installs.
Excellent product. Easy to install and works well. The only comment is from my wife, being “if you buy a beige Reel, why do they supply that with a black mounting bracket?”.
Great quality and easy to install. Ready to use immediately.
We are totally pleased with our new hoses. They roll out easily and are quick to retract. A tidy solution..
Terrible...my first order apparently never left the warehouse after being told it had which resulted in a missed birthday present. Who knows the product may be great, but Hoselink missed an opportunity to make this right.
Sorry to hear this happened, Shane. I have looked into this and can see that your order left the warehouse as it should have, but then got delayed in transit. When you brought this to our attention on the 17 of April, we immediately sent out another hose reel free of charge and it arrived at the delivery address 5 days after on the 22nd of April. If you would like to discuss it further, feel free to give us a call on 1300 900 617.
I am very impressed with Hoselink. I purchased a 25 mtr hose retractable hose reel and the hose was getting very sticky and it was replaced with a 30 mtr. Thank you for your excellent service and advice. I am a very happy customer.
I brought the hose reel for my 83 yo mother and she loves it because she can pull out the hose effortlessly and the return the the hose with ease.The water on-off tap is a dream to use also.
This is an excellent product… perfect for the spot at our house and the job we need it for!
I have purchased 3 of the hoselink reels, and have been please with the product. One of the reels was for me and the other two were gifts. Recently one of the reels would not retract and started leaking, we contacted Hoselink and explained the problem. Even though the reel was out of warranty they agreed to replace the unit. We paid for the postage. We were very happy with the outcome.
I have already bought this product and still loving it. Easy to use and suits my every need to keep my garden looking its best.
My brother has been telling me for years that the only hose to own is a Hoselink hose. Now I get it! I have just purchased my first one and it’s so comfortable to use and there’s a huge difference in general to the one I’ve been using from a well known brand. Great customer service , very efficient and friendly. So, if like me, you have been pondering for a while I can’t recommend this product enough. I’m sure like me, you’ll wish you did it years ago.
An excellent product. Sturdy with well built fittings.
The Hoselink Hose Reel is excellent. I have purchased 3 over the past 6 years for around my property. If an issue arises, Hoselink aftersales service and technical specialist were very helpful.
On leaving 2 reels in Canberra and moving Interstate I purchased 2 more reels as I believe no one should go past these products. The new trigger takes a little bit to get used too but all in all I wouldn't be without them.
Amazing service.. Problem solved! Nothing is ever too much for this great company.
My dad bought me a hose reel for my birthday in March. I liked it so much I bought another one for the front garden too. Not fighting with a hard, stubborn hose any more. It stops where you want it to stop. The valve at the end of the hose makes changing ends a dream, no need to go turn off the water or bend the hose. Worth the money, and they last for ages. Got the cover as well. Looks great!
We have purchased 3 hose reels with hoses before, so it was a no brainer to buy another one to replace an existing hose.
Absolutely seamless service,100% backup with warranty and issues,.
Only had it for a couple of months however this seems like a well designed and built product. The hose is just flexible enough for easy operation but stiff enough to avoid easy kinking. It seems like enough room has been left in the housing for uneven winding, and unwind and re-wind are smooth. I like the robust coupling too. Time will tell however so far this looks to be easily the best reel I have ever purchased
Hi Mark, thanks for such a kind review. It's fantastic to hear that your reel is serving you well and that you enjoy so many of the features that our products team work so hard to make sure that the reels are the best that they can be. Kind Regards, The Hoselink Team
Using product fine, lack of face to face sale distressing as unless you actually can see the product you would not purchase.
Hi Nic, thank you for your review and feedback. While we understand that it can be frustrating to not be able to shop in person, we do have a 30-Day Money Back period, in case you are not 100% satisfied with your product. If you have any other queries, feel free to contact us directly at 1300 900 617. Thanks, The Hoselink Team.
The hose reel works great retractable hose works every time I purchased a 30 metre hose link reel about 10 years ago it’s still working
I dug a hole, cut the timber post and fitted the mounting bracket in my workshop and then dropped it into the hole with some rapid set. Level both ways-perfecto! Mounted the reel about an hour later and watered the garden. All up, it took about 2 hours at a leisurely pace.
Hi Michael, thanks for the feedback and the photo, the reel looks fantastic! It looks like you have done a great installation job there and we're glad that it wasn't too much hassle for you. Kind Regards, The Hoselink Team
The customer service is professional and prompt, fantastic Company! I would not hesitate to recommend this company and their products.
Hi Jacqueline, thanks for the kind feedback about our customer service team, we endeavor to make the experience of all customers as positive as possible and are thrilled that we have managed to do so for you. The reel looks great in your photo, and we hope that it makes watering your garden a more enjoyable task. Kind Regards, The Hoselink Team
I was so pleased with the service from Hoselink when they replaced a hose reel that malfunctioned .I just love their products regarding hoses and accessories. They are far superior to other similar products. Thank you Hose link.
So far the product is good, I will wait & see long term, the only downside is I have refitted the old spray gun I had as one of the settings has a longer reach than the hoselink
I am very happy with this product. It`s very easy to use and looks good in my garden.
These products from homeliness are the best products in watering solutions.
Fantastic product and speed of delivery amazing. Well done.
Easy to walk out with the hose and smooth on retracting back.
Top quality product.
Excellent product. We converted to all hose-link products the moment we purchased our very Hoseliknk over 10 years ago. Thanks Hose link for making such a superior products.
I would not use any other hose.
The reel is great the hardware that comes with it to mount to brick is incorrect 12mm plugs for brick but use a 6mm bolt thats incorrect and they strip out had to get 12mm ramset plugs and 9.5mm coach bolts to suit now its secured properly. Also my first reel was missing every part except the reel and mount
Hi Ben, thank you for taking the time to leave us a review. Amazing to hear you are loving the hose reel itself. However, sorry to hear you have found the hardware not suitable, we will be passing this through to our product team for review. And apologies your first hose reel was missing all included accessories - must have been a packing error made. We will follow up with our supplier and warehouse team to ensure all orders are being checked! Kind regards, The Hoselink Team
This product was something I had wanted to purchase for some time, but I was hesitant being an online item. I’ve finally completed the purchase and hoselink is an unreal product and regret not buying much much earlier. I recommend any gardener, home owner or retailer to invest.
Best quality hose we've ever used. It arrived so quickly, was packaged well and the product is everything it was described as.
Many apogees for delay in responding, but both of your emails failed to download their content and I was only able to retrieve said content this a.m. Firstly many thanks to Natasha for her kind, professional manner in my situation. By now you will have found out the cause of the very bad odour when the hose is first turned on and until water has cleared from remaking coil in the retractor. The replacement hi flow hose and the one I purchased in December do not suffer the same fate. Two other smaller diameter hoses I know of in this village both have the same bad odours when first turned on. Many thanks for your kind and prompt assistance in this matter. Best Regards John Dobbie .
Hi John, thanks for your review. We appreciate hearing your feedback. We are glad to hear you had a good experience with our customer service. If you do have any future issues with your replacement hose reel, please do reach out to us directly at 1300 900 617 and we can assist you. Thanks, The Hoselink Team.
This is our second hoselink purchase. It retracts very smoothly every time. The reel keeps the hose off the lawn and keeps the yard looking pristine. The delivery was quick and the parcel was received in perfect condition. A efficient and friendly company to deal with. I would certainly promote this product and firm to everyone who is looking for substantial and well made garden products. Being Australian owned, designed and produced makes it even better. Well done.
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your second Hoselink purchase and that the retractable hose reel is working smoothly for you. Maintaining a pristine yard is made easier with our products, and we're delighted to have contributed to that! Kind regards, The Hoselink Team
I absolutely love the hose link 25 m retractable hose that I purchased great job guys on producing a product that actually does what it says. Everything about this hose reel is quality highly recommend.
Great product, Australian made, gave it to my son as his hose was always lying around, a tripping hazard. He loves this product, high flow effective. Delivered free to the door & an extra gift. Fabulous
Hose is completely squashed at the connection point from the wall to the unit on the unit end just coming out of the unit itself. I ordered the Hi-Flo because of the extra diameter so this issue makes this completely redundant and even worse than my other normal one as it now essentially has a constant kink.
Hi Vaughan, thank you for your feedback. We're sorry to hear that you have had this problem as this is not a usual issue that we encounter. Please reach out to our customer service team on 1300 900 617 or email us at hello@hoselink.com.au and we can sort out a fix for this issue or another suitable solution for you. Kind Regards, The Hoselink Team
I was very impressed by the quality as my previous one I had been using was not up to the quality of hose link.
Quick to set up. Mounted on brick wall. So easy to pull out hose and retract. Beats the old way wrestling with dragging and winding up the hose Wish i bought years ago
Very easy and very well done the whole hose reel is very strong and stable a whole lot better than other brands that I have seen
Hi we are very impressed with our 2 hose reels Thank you very much. Gayleen an Colin Dickson
Love hose reel 25mtr high-pressure it's my 3 rd reel order for my property. Cheers
Our overall experience is GREAT using these reels. For some reason one failed and Hoselink sent a brand new one free of charge. Can’t ask for better backup service than that! ps..it was also out of warranty date. Our oldest one is about 6 now and it has never missed a beat.
Had the hose link a couple weeks now and am pleased with its operation. Quality product and love the matte black finish